phsaya Privacy Policy – How Your Personal Data Is Handled
At phsaya, your privacy matters. This page explains what personal information we collect, why we collect it, how it is used, and the steps we take to keep it secure for every member in the Philippines. Please read this policy carefully before using the platform.
Platform privacy highlights
What Information We Collect and Why
A clear breakdown of the personal data phsaya gathers and the purpose behind each type
Registration and Identity Data
When you create an account on phsaya, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. Your identity details are also used to prevent duplicate account creation and to ensure that withdrawals are released only to the verified account holder. We may request a government-issued ID during the verification process to confirm the accuracy of the information you have provided. All registration data is stored securely and is never sold or shared with unrelated third parties.
Transaction and Payment Records
Every deposit and withdrawal you make on phsaya generates a transaction record that includes the amount, payment method, timestamp, and status. We collect this data to process your transactions accurately, to maintain a complete financial history for your account, and to comply with anti-money laundering obligations applicable to licensed gaming operators in the Philippines. Payment method details such as e-wallet account numbers or bank references are stored in encrypted form and are used solely for processing your transactions. We do not store full card numbers or sensitive authentication credentials. Transaction records may be reviewed by our compliance team if a concern is flagged under our responsible gaming or fraud prevention procedures.
Platform Usage and Behaviour Data
We collect information about how you interact with the phsaya platform, including the games you play, the bets you place, the pages you visit, and the duration of your sessions. This behavioural data helps us improve the platform experience, personalise game recommendations, and identify any unusual activity that may indicate a security concern or a potential problem gambling pattern. Usage data is also used to optimise platform performance across different devices, including mobile phones which are the primary access point for most members in the Philippines. We do not use this data to build profiles for sale to advertisers. All usage data is tied to your account and handled in accordance with this privacy policy.
Device and Location Information
When you access phsaya, we automatically collect technical information about your device, including your IP address, browser type, operating system, and approximate geographic location derived from your IP. This data is used to verify that you are accessing the platform from within the Philippines, to detect suspicious login attempts from unfamiliar locations, and to ensure the platform displays correctly on your device. We do not collect precise GPS coordinates or track your physical movements. Location data is processed at the session level and is not retained beyond what is necessary for security and compliance purposes. If you access the platform through a VPN or proxy, this may affect your ability to use certain features.
Support and Communication Records
If you contact the phsaya support team through any available channel, we retain a record of your enquiry, the details you provided, and the response given. These records allow us to follow up on unresolved issues, maintain consistency in how your account is managed, and improve the quality of our customer service over time. Communication records are stored securely and are accessible only to authorised support and compliance staff. We may also send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — these are not marketing messages and cannot be opted out of as they are essential to account management. Promotional communications are sent separately and you may opt out of these at any time through your account settings.
Cookies and Session Tracking
phsaya uses cookies and similar session technologies to keep you logged in during your visit, remember your preferences, and maintain the security of your session. Essential cookies are required for the platform to function and cannot be disabled. We may also use analytics cookies to understand aggregate usage patterns across the platform, which helps us identify areas for improvement. No cookies used by phsaya are shared with third-party advertising networks. You can manage your cookie preferences through your browser settings, though disabling essential cookies may prevent you from accessing certain features of the platform. By continuing to use phsaya after being informed of our cookie practices, you consent to their use as described in this policy.
Your Rights and How We Protect Your Data
Members in the Philippines have clear rights over their personal information — here is how phsaya upholds them
Your Data Rights as a Member
As a registered member of phsaya based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also request corrections to any inaccurate information, and in certain circumstances, you may request that your data be deleted — subject to our legal obligations to retain records for compliance purposes. If you wish to exercise any of these rights, you can contact the support team with your registered account details and a description of your request. We aim to respond to all data-related requests within a reasonable timeframe and will inform you if any part of your request cannot be fulfilled due to legal or operational constraints. Your rights under applicable Philippine data protection law are respected throughout the lifecycle of your account.
How We Keep Your Information Secure
phsaya applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form within our systems. Access to personal data is restricted to authorised personnel who require it to perform their role, and all staff with data access are bound by confidentiality obligations. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable Philippine law as promptly as possible.
Data Retention and Account Closure
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Even after an account is closed, certain records — including transaction history and identity verification documents — must be retained for a minimum period to comply with anti-money laundering regulations and gaming licence conditions applicable in the Philippines. Data that is no longer required for any legal or operational purpose is securely deleted or anonymised. If you request account closure, we will confirm the data retention period that applies to your records and explain which categories of information must be kept and for how long. You will not receive marketing communications after your account is closed.
Third Parties and Data Sharing
phsaya does not sell your personal data to third parties under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and platform infrastructure providers — but only to the extent necessary for them to perform their services. All third-party providers are contractually required to handle your data in accordance with applicable privacy standards and are prohibited from using it for their own purposes. We may also disclose personal data to regulatory authorities or law enforcement agencies when required to do so by law. Any such disclosure will be limited to what is strictly necessary and will be carried out in accordance with our legal obligations.
Questions About Your Privacy?
If you have any questions about how phsaya handles your personal data, the FAQ page covers the most common queries from members across the Philippines. You can also register an account and reach the support team directly from your dashboard.